Applicants will be required to pass a Computer Voice Stress Analyzer interview, oral interview, and Personality Assessment Profile. Must pass a dispatch selection inventory test and extensive criminal and civil background check. Applicants are required to type a minimum of 35 words per minute with a 90% accuracy rate. Keeps official records and adheres to established policies and procedures of the department. Performs a variety of clerical, administrative, and technical work in receiving, coordinating, and dispatching routine and emergency information. Can't use it until you pull up in the driveway to avoid the aggressive following.Receives and relays emergency and non-emergency calls in the dispatch center. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one -EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. We are forced to use this app for a home warranty company we do work for free. Quirky and sometimes have to try to do it multiple times. Pricing is excessive - very excessive by comparison -New customer entry is not user friendly. Customers get to respond with review at the completion of each call with a text. Keeps status of appointments separated nicely from new to parts on order to completion. En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way. Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity. Gives ability to enter notes for each customer/address. It could be a useful tool if not for the cost. Price per month excessive for 'subscription features-Customer Set Up Quirky Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly. Now recently, the changes have been very subtle and easy to adjust to. Years ago when it first released, it felt like it was crashing often. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.Īt first, the changes made to were large and very disruptive. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It has helped streamline my appointments for my technicians as well as streamline my flow of work. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses. I feel like I'm ahead of the technological game against my competitors. Useful for small business and large business alike
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